Policies & Terms
Privacy policy
Introduction
Aurora Financial Wellbeing (“Aurora”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store and share personal information in accordance with the New Zealand Privacy Act 2020.
This policy applies when you use our website or services, or when you provide personal information to us.
What personal information we collect
We may collect personal information when you interact with us, including:
Information you provide directly, such as when you:
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contact us by email, phone or through our website
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make an enquiry
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subscribe to newsletters or email updates
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register for courses, workshops or events
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create an account to access online programmes
This may include your name, contact details, and any information you choose to include in messages or forms.
Information collected automatically, such as when you use our website or social media channels. This may include:
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IP address
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browser type
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pages viewed
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dates and times of visits
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interactions with links, posts or content
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non-identifiable analytics and usage statistics
We may use cookies, web beacons and similar technologies to support website functionality, improve performance and understand how people use our website. Some analytics tools may combine cookie data with other information to provide insights (for example, how people use different parts of the website). You can disable cookies in your browser settings, although doing so may affect how the website functions. You can also choose to delete cookies at any time through your browser settings.
Google Analytics
We currently use Google Analytics as one of the tools that helps us understand how people use our website (for example, which pages are visited and how users navigate through the site). Google Analytics collects information about your use of our website, which may be processed and stored by Google on servers outside New Zealand.
We do not knowingly send personally identifiable information (such as your name, email address or phone number) to Google Analytics.
To learn more about how Google uses information from sites or apps that use its services, visit: www.google.com/policies/privacy/partners/
Social media information
If you follow, message, comment on or otherwise interact with us on social media platforms (such as Facebook), we may receive information you have made available through your profile or interactions. As social media channels are public spaces, please avoid sharing personal or sensitive information in public comments.
Why we collect personal information
We collect personal information to:
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respond to enquiries and provide information you request
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deliver services you have chosen to use (such as newsletters, events or online programmes)
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manage registrations and user accounts
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improve our website, content, tools and services
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communicate with you about our services and updates
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maintain business records and meet our legal obligations
We only collect personal information that we need for these purposes, or that you choose to provide to us.
Email updates and newsletters
If you subscribe to our email updates, we will send you newsletters or information from time to time. You can unsubscribe at any point by using the link in our emails or by contacting us directly.
Email newsletters may be managed using third-party tools, which can provide non-identifiable analytics such as open and click rates.
Payments and registrations
If you choose to pay for courses, workshops or events, payments may be processed by third-party payment providers. Aurora does not collect or store credit card details. Your information will be handled by the relevant payment provider in accordance with their privacy terms.
Who we share personal information with
We may share personal information with:
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service providers who help us deliver our services (such as website hosting, email marketing, analytics, course platforms or payment processing services)
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auditors or advisors where required for compliance or governance
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others if required by law
Some of these service providers may be based outside New Zealand. Where this occurs, we will ensure that appropriate safeguards are in place to protect your information.
We will not sell your personal information or disclose it for purposes unrelated to this policy without your consent.
Storage and security
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, modification or disclosure. Access to personal information is limited to people who need it for legitimate purposes and who are subject to confidentiality obligations.
If we become aware of a privacy breach that is likely to cause serious harm, we will follow legal requirements to notify the Office of the Privacy Commissioner and affected individuals.
Cross-border Storage and Processing
Some personal information may be stored or processed by our service providers in other countries (including, but not limited to, Australia, the United States and the European Union). These services help us deliver functions such as website hosting, email communications, file storage and online payment processing.
Where personal information is stored overseas, we take reasonable steps to ensure it is protected by privacy standards that are comparable to those of New Zealand.
Access, correction and your rights
You have the right to:
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ask for a copy of any personal information we hold about you
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ask us to correct it if you believe it is inaccurate, incomplete or out of date
To make a request, contact us at: info@aurorawellbeing.nz
Retention of personal information
We only keep personal information for as long as it is required for the purposes it was collected for, or to meet legal or professional obligations. After this, information will be securely deleted or anonymised.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. If you continue to use our website or services after a change is posted, the updated policy will apply.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Aurora Financial Wellbeing
Email: info@aurorawellbeing.nz
Disclaimer
Purpose of this website
Aurora Financial Wellbeing works to support financial wellbeing in our community. The information, tools and resources on this website are provided to help people build knowledge and confidence in managing money.
Not financial advice
The content on this website is general in nature and is not personal, financial, legal or investment advice. It is not intended to be a comprehensive or complete source of financial information. Before making decisions that affect your finances, you should seek personalised advice from a qualified professional.
Accuracy and currency of information
We make reasonable efforts to ensure the information on this website is accurate and up to date at the time of publication. However, we do not make any express or implied representations or warranties about the completeness, accuracy, reliability or suitability of the content. We are not liable for any loss or damage arising from reliance on information provided on this website.
External links and resources
This website may include links to external websites or organisations for convenience and general information. These links should not be taken as endorsement, approval or recommendation of the content, services or information found on those sites. We are not responsible for the content or accuracy of information on external websites.
Website availability
We do not guarantee that this website, or any linked resources, will always be available, uninterrupted or error-free. We are not liable for any loss or damage arising from website outages, interruptions or security issues.
User responsibility
By using this website, you agree that you are responsible for evaluating how the information applies to your circumstances and for seeking personalised advice where appropriate.
Terms of use
Introduction
These Terms of Use (“Terms”) govern your use of the Aurora Financial Wellbeing (“Aurora”, “we”, “us”) website and any related services. By accessing or using our website, you agree to these Terms.
Use of Website and Content
The content on this website, including text, images, videos, tools, resources, course materials and other media (together, “Content”), is provided for general information and educational purposes.
You are responsible for how you use the information on this website and for seeking professional advice where appropriate.
Permitted Use
You may:
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view, download or print Content for your own personal, non-commercial use, and
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share Content privately with your household/whānau for personal use, with attribution where reasonably practical.
Personal use means use by you as an individual for yourself or your household/whānau, and does not include use in workplaces, education settings, training environments or commercial contexts.
If you wish to use Content in ways not permitted by these Terms, please contact us to request permission at info@aurorawellbeing.nz
Prohibited Use
You may not, without prior written permission from Aurora:
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copy, reproduce, publish, upload or distribute Content for commercial purposes
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use Content in classrooms, training environments, academic courses or other organised education settings
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publicly display, repost or upload Content to other websites or platforms
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modify, adapt or incorporate Content into other works
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remove or obscure attribution or copyright notices
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imply Aurora’s endorsement, sponsorship or partnership
If you are an education provider, facilitator or trainer and would like to use Aurora materials in your programmes, please contact us to discuss licensing or delivery arrangements.
Third-Party Content and Licensing
Some Content on this website is owned by third parties or is provided under licence to Aurora, including stock images, videos, graphics and other media. These works remain the property of their respective copyright owners and are protected by copyright and other intellectual property rights.
Nothing in these Terms grants rights to third-party Content beyond what is necessary to view the site. You may not copy or reproduce third-party materials unless permitted by the rights holder or by law.
Automated Access
You may not use automated tools (including bots, crawlers, or scraping technologies) to access, copy or collect Content from our website or services without our prior written permission.
User Accounts and Conduct
If we offer online courses, workshops or other services that require you to create an account, you agree to:
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provide accurate information when registering, and
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keep your login details secure and confidential.
If we provide forums, groups or discussion spaces as part of our services, you agree to interact respectfully and lawfully. You must not use our services to harass, abuse, harm or threaten others, or to share content that is unlawful, offensive, or infringes the rights of others.
We may moderate, suspend or remove content or accounts that violate these Terms or that we reasonably believe may cause harm to others or to Aurora.
Disclaimer and Liability
The information on this website is general in nature and is not personal, financial, legal or investment advice. Before making decisions that affect your finances, you should seek advice from a qualified professional.
We make reasonable efforts to ensure Content is accurate at the time of publication, but we do not guarantee completeness, accuracy, reliability or suitability. To the extent permitted by law, we are not liable for any loss or damage arising from your use of Content or this website.
These Terms should be read in conjunction with our Disclaimer and Privacy Policy.
Changes to Services or Terms
We may update these Terms or change, suspend or remove Content or services from time to time. Updated Terms will be posted on our website. By continuing to use the website, you agree to the updated Terms.
Governing Law
These Terms are governed by the laws of New Zealand. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of New Zealand courts.
Contact Us
If you have questions about these Terms or wish to request permission to reuse Content, contact:
Aurora Financial Wellbeing
Email: info@aurorawellbeing.nz